Transcript: Mrs. Fornaro on Kindness, Connection, and Life at the Heart of US

Good morning and welcome back to the show. We are here with beloved receptionist, coordinator of all of our craziness here, and friend, Ms. Tina Frenaro. How are you, Ms.

Frenaro? I'm good. How are you guys? Nice to be here.

It is nice. Well, to start off, Ms. Frenaro, let's go back to the beginning. Where did you grow up and what was your childhood like?

I grew up in Mayfield Village. My childhood was pretty typical. I have an older brother, an older sister, so I'm the middle child, so you know what that means. Yeah, I know.

Get rejected, forgotten about. But it was great. And then I went to St. Francis for grade school and Notre Dame for high school when it was the all-girl school.

So it was fun. Yeah. And were there any extracurricular activities or clubs in high school that you were passionate about? Not really.

Played volleyball, but not very well. It wasn't good. It wasn't a good scene, but that's probably about it. Yeah.

Looking back, did you ever have any subjects? Or teachers who made a big impact on you back then? You know, when I was in high school, I took this class. It was like home ec.

It was like a sewing class. And I loved that teacher. I can't remember her name, but she was great. She was just like down to earth and she was young and she was fun.

So I really liked that class. That was fun. Yeah. I mean, that's what you want in a teacher.

Yeah, it was. It was great. You know, kind of looking back then or even now, what are some of the hobbies or interests, growing up, that you had that people may not know about? I mean, you do so much, but still, some of those things.

Let's see. I'm trying to think. I don't know. You know, I had dogs growing up all my life.

So I love dogs. And I used to hang out with my dog a lot and take, you know, how it is with the dogs. You do everything. I'm just trying to think.

We had apple trees growing up. So I used to go to the apple trees, to run through the apple trees. And we had a big, huge... grapevine, a grape... What do you call those?

Vineyard. Vineyard. So we had that. So we would always...

It was outside a lot and stuff like that. So it was fun. Yeah. And after graduating high school, where'd you go from there?

I went to Lakeland for a few years. And then I started working at a flower shop. I went to floral design school and I worked in a flower shop for like 10 years. And then that was it.

I had my kids and the rest is history. Yeah. What was kind of that first job at the flower shop? You never kind of think like, that's something that we don't really know.

What was kind of that job like? And do you remember any of those experiences? Oh my God. I loved it.

It was so much fun. I got to know this one girl there that I worked with and she became like one of my best friends. But it was so fun because you work late into the night and you just get like slap happy and just, you know, and the customers, you know, you could say stuff about them, but you know, whatever. But...

Yeah. Yeah. Yeah. Yeah.

Yeah. Yeah. Yeah. Yeah.

Yeah. Yeah. Yeah. Yeah.

Yeah. Yeah. Yeah. Yeah.

Yeah. You know, whatever. But anyway, it was fun. I learned a lot and you learn a lot about customer service and dealing with people, which is good.

That helped me my whole life and it was just fun. It was nice being around the flowers and they had a big greenhouse. So we used to go in the greenhouse and like in the spring, like the hyacinths and the tulips, it was just so pretty. Do you still do some flowers yourself now?

Yeah, I do once in a while. Yeah. Yeah. But I really, I miss it.

I miss working there, but... Yeah. The hours were long. The greenhouse was hot and I hate the hot.

Yeah. Well, and can you share the story of how you ended up here at university school? Well, I worked at Notre Dame, NDCL, like it started out in 2000. Then I worked at St.

Clair for like seven years and I was at Notre Dame for seven years. Then I went to Beaumont, you know, all girls, totally different than all boys. And then after that, I like... Yeah.

It was COVID. So they let a bunch of us go. And then I worked at Orange. I just subbed there for like a year.

And then I got this job, which was like the best thing ever. Yeah. So I'm very blessed to have found it. What kind of like attracted you to this community?

I mean, it's just such a great and large one at that. It is. It's so pretty. Well, when I first pulled up, I'm like, oh my God, this looks like a college.

It was just, you know, so overwhelming. It was beautiful. And I don't know, I just loved, because Dr. Doherty was here at the time, loved him, and it was just nice, everyone was so nice and kind and friendly, and the boys are so sweet.

And people would ask me sometimes, oh, aren't those boys? The families are, you know, whatever. They're very actually down to earth and kind and loving and respectful. Like, oh.

Yeah. You know, going from an all-girls school to kind of all boys school, what were your, kind of, first impressions, like, of U.S.? Yeah, um, it was so much easier. Yeah, I mean I, especially since I graduated from a college, I was really passionate about my studies.

I was going to podcasts and stuff, and I was going to go to a lot of different programs. it was so much easier. A lot of drama with the girls, but it was cute drama. But you guys are so respectful and responsible and just amazing. Like the projects you guys do and things that you get involved, it is just amazing.

It really is. You guys do a great job. Thank you. Who are some of those first people at U.S. that made you feel welcome in your early days?

I know you mentioned Dr. Daltrey. Yes. Who else?

Well, I met, you know, Mr. Gallagher, who's great. And then who else did I meet first? Mrs.

Coy and Mr. Perry. I'm trying to think who else? The HR people.

But I'm trying to think what teachers I met first. Remember. Everyone was nice. I don't remember anybody being like, oh, Mrs.

States. Do you remember Mrs. States? I don't think so.

No. Okay. She was here. And then I think she might have left.

Or she was. She was down in the bookstore by the cafeteria. She was really great. And that, you know, it was summertime.

So the teachers were just in and out. Yeah. You know, did you have any kind of funny or like memorable moments when you were new on the job that you can kind of laugh about today or look back on? Yeah.

I don't know. Like every day, if there's a funny moment, I don't know. Um, when I first started, oh gosh, there, I can't think of anything specifically, but it's just, it was just fun. I mean, the, some of the mistakes I made were so obvious and the, we had the first year I was here was we were still doing the COVID seating.

So it was like every other seat and everybody had to be in the different sections. Like there was people in the upper commons and stuff. So we were doing that assembly chart for, I can't tell you like weeks because it was so confusing and who's going to sit here and who's going to sit there and the mistakes we made and stuff. It was just funny.

That was funny. Yeah. Yeah. Can you walk us through what a typical day for you looks like?

Because many people may not know, you know, we get here and you're already in the desk and ready to go, but can you walk us through what that day's like for you? Um, okay. So I get here and then, um, I check the attendance. So I check the messages, the emails, um, the school pass thing do that.

And in the meantime, like people come in and visit the boys check in. Um, that's it just like answer the calls, like, um, do that. Yeah. Do the attendance.

Oh, and then I'll have to look for somebody if I can't find them. Like where's Charlie? I don't know where he is. So then I'll have to call home and find him.

Um, and what else? Just different random things. Like I do the can be an hours now, talk a lot to people. As you can tell, I don't shut up.

Um, yeah, I do a lot of yapping and just like checking people in and I mean, there's, you know, more obviously, but it's a, it's a lot of talking to the Pete, to the students. To the students and parents and teachers, you know, socializing up there. So early on, was there kind of that moment where you thought I'm going to love to work here? Like, was there just that one particular thing where you kind of walked to when you're at this is, this is somewhere.

You know what? When I first came in for my interview, I said, I left and I called my mom. I said, mom, I have got to get that job there. I am going to love it.

So, and when you look at it, it's just so amazing to walk in and see, you know, it's beautiful. So that was moment. When I came for my interview, I left, I said, I got to work there. Yeah, well, and part of your job is, you know, to greet people with a smile on your face, but you know, not all of all of us have bad days and aren't feeling 100%.

So how do you manage to keep a smile on your face? Even on days when you may not be feeling 100%. I don't know. You know what?

Everybody is just, I'm just so happy to, it's I'm one of those people have to have a lot of people around them. So I get a lot of energy from everybody. So I think if I do have something that's bugging me, as soon as I get here, I kind of forget about it. So talk to everybody.

You know, what's one of those like most rewarding things that you find about your job? I mean, you greet so many people, meet so many people and know so many people. What's just that? Do you have the most rewarding thing?

You know, I have to say I love getting to know everybody. And it's just so fun. I don't know. I just it's so it is rewarding, like to get to know everybody and get to know like you as the boys get you guys get older, like, you know, junior and senior year there.

It's more like a friend's kind of thing because you get to know everybody and, you know, they share things with you. So I do like that. Yeah. You know, you also interact with so many students every day.

One of the things I have is trying to remember everybody's names. Right. I mean, we have so many kids here. How do you remember all those names and faces?

I don't always. Sometimes I forget. Like even the other day, I can't even remember who it was. And I know him.

I mean, I talk to him every day. I looked at him. I go, I can't remember your name. And it was very embarrassing.

And I felt like so sad. I'm like, because he looked at me like, oh, like, how could you not remember? And I see him every day. So I do forget.

But it's sometimes I just associate things with them, like the way they dress or something or maybe something that they're wearing. So that's how I kind of do it. Well, what's one of the funniest things or requests the student has ever brought to your desk? Oh, my gosh, this is a hard one.

Gosh, I don't know. I can't think off the top of my head. I don't know. There's a lot of funny things.

Of course, I know. I mean, I'll think about them after. But there's just a lot of funny things. Yeah.

Often praise for your kindness, Ms. Frenaro. What drives you to be so welcoming and caring? You know what?

I'll be honest. My parents were like that. So I was kind of raised that way. And I do feel bad a lot of times for you guys.

I don't know. I'm just, I don't know. I just feel like if you're going to be somewhere. So many times I would go to my kids' schools and the people in the office were so crabby.

And I never understood that. I mean, you're with kids all day and parents. What could be so bad? So I don't know.

I just think that, it's just fun. Yeah. It's a fun thing. What's one of the most heartwarming experiences you've had here?

I mean, you've had to interact with so many just core moments of somebody's like people's lives. A heartwarming moment. I don't know when people are so sweet and kind and so generous. And I think when somebody like, you know, like will compliment me or something that really, I don't know, or then they share something with me that's very personal.

I think that that's kind of, I think that's special. Yeah. And it's a busy environment. There's a lot of people coming in and out.

How do you make sure that each person feels seen and heard, you know, coming into the entrance and coming out? It's like I said, I talk there. I'll just interrupt it. I'll just, I kind of have to though, because I want to see who's in the school and who's not in the school.

So I don't know. I'm just kind of used to it. I just kind of see. Yeah.

Yeah. You know, another thing about your role is it requires a lot of patience, right? And how do you kind of stay patient and resilient, especially get stressful, but also when a kid has her? I do a lot of mumbling under my breath.

So a lot of mumbling. No, I'm, I'm, I'm a pretty patient person to begin with, but sometimes I get to that point. So it's just, I'm, I'm pretty good at handling it, I think. You know, how has working at U.S. changed your perspective on life for people?

I mean, now we're, you're into your fourth year, but hopefully there's so many more companies, right? Looking to what, like how U.S. has changed your perspective now and maybe even in the future. I am just in awe every day of, of what you guys do. I mean, it's like things that I think most adults wouldn't even think about doing.

Like the very first year when I was here, that big rocket, you guys did that rocketry thing, whoever. I was like, I went home, I said, mom, they built a rocket. And I was like, it's, you guys are just, I am in awe of you guys every day. And, and everybody will ask me and I'm like, you know what, do you have got to see what they do and go there and look around?

It's beautiful. And what is one of your favorite traditions or events that we have here at the school? Like we have Founders Day, we have, you know, things like that. I love Founders Day.

I think it's so much fun. Is that your favorite? I bet it's your guys' favorite. I know.

I do love that. Um, what else do I like? I like everything. Graduation, of course, is so beautiful.

And I like that they're suits. You guys wear suits, like, you know, your jackets. Yeah. Yeah.

Yeah. Yeah. Yeah. Yeah.

Yeah. Yeah. Yeah. Yeah.

Yeah. Yeah. Yeah. Yeah.

Yeah. Yeah. Yeah. Instead of a camping gown.

I do like that. Um, I think everything is fun. Anytime there's something a little different. It's kind of cool.

Yeah. Like that Shakespeare assembly was very cool this morning. Yes. I really liked that.

He's one of my favorites, Shakespeare. Yeah. And also at an assembly, you wore, um, a trophy was dedicated to you. What was going through your mind when, you know, you're standing in the wings of the assembly and they call your name?

Like, I hope I don't trip. That's what really, honestly, that was it. So yeah, it was, I was very honored. It was very sweet of them.

Yeah. I mean, it's a long walk. You know, watching so many classes graduate, what kind of insight or just perspective that you have on what truly makes just a high school and students time at our high school so special? Um, I think that it's just, the tradition is amazing.

I love that the tradition goes back so far. And I just think that the boys just really learn a lot. And, you know, like I see like a lot of the boys graduate, like in all through the last couple of years, especially, oh, I can't wait to get out of here. I'm so sick of it here, blah, blah, blah, the teachers.

And they're the first ones to come back in the fall to visit. So I think that even though maybe you think you don't enjoy it and, you know, you got to treasure those times. And I think that they realize after they're gone, they really miss it. Yeah.

Well, if we could help you, what is one thing that students could do to make your day easier, your job easier? You know what? I don't know, because sign in because then I can keep track of the time. That's probably it.

You know, how do you kind of imagine U.S. will evolve in the next five, 10 years in kind of what excites you about something? Oh my gosh. I cannot even imagine what you guys are going to do in the next five years. Cure something.

I'm sure someone will cure something, but I'm excited to see that because I know that something big, I mean, it's big already, but some of you guys are going to do big stuff. Yeah. Well, I always wonder, what do you think? What do you think?

What do you think? What do you think? What do you think? When students come up to your desk with an excuse for leaving, like say they're sick or say there's traffic, do you know when they're lying?

Have you been able to put that? You see, I have to divulge my information now, but a lot of times it'll be the same kids. So sometimes I don't believe them, but there's some kids that don't really come up. So, you know, they're kind of telling the truth, but usually I believe them.

I mean, I do it, I don't, but I'll give them the benefit of the doubt. You know, going down to kind of, we asked this legacy question. How do you kind of hope students, teachers, and just everybody here will remember you down the line? Oh man.

Just, I don't know, I guess just being friendly and welcoming everybody. Cause I do, I love all you guys. You know, one of the questions that we ask everybody is what is their why? You know, you're one of the first face people see when they walk into US.

You're the voice on the intercom, the one who buzzes people in and out. I keep back of all of our classes. It just makes people feel welcomed and somehow manages to stay calm and kind throughout it all. You're just not the receptionist, but you're really the keeper of all the energies, all the school's energy and warmth.

So with that all in mind, what is your why? What keeps you coming back every single morning with that same kindness, patience, and joy? Oh, how sweet you guys. I just, I think you guys are great.

I honestly can't say that I don't like people say, oh, I have to get up and go to work. Honestly, I, I like going to work. I really love it. And I think you guys and you guys, funny stories and the things you guys involve me in and the teachers and everything.

I think I've never really had a bad experience ever with anybody. So I think that's what, yeah. Yeah. Well, that's amazing.

Yeah. Well, I know we're going up to the time. So Mrs. Renaud, it's been great having you on the show today.

It's been great being on the show. Thank you so much for taking the time to share your thoughts, experiences. Thank you very much, you guys. You guys are the best.

To our listeners, thank you so much for tuning in for this episode of Late Start Show. And we'll hope you'll join us next Wednesday for another episode. Thank you. Thank you, Mr.

Renaud. Thank you, Mr. Ben.